Refund & Cancellation Policy

Last Updated: March 2026

Effective Date: March 2026
Last Updated: March 2026

At the School of General Studies, we are committed to providing the highest quality education and mentorship for your UPSC preparation. We understand that circumstances can change, and we have established a clear and fair refund policy in accordance with the Consumer Protection Act, 2019 and other applicable Indian laws.

By making a purchase on our Platform (schoolofgeneralstudies.com and portal.schoolofgeneralstudies.com), you agree to abide by the terms outlined in this policy.

Refund Eligibility and Conditions

  1. Timeframe: A request for a refund must be submitted within 30 days of the course purchase.
    • For short-term courses: If the total course validity is less than 30 days, the refund request must be made within the first 1/4th of the total course validity period. For example, a 10-day course requires a refund request within 2.5 days.
  2. What Is Refundable: The refund amount will be calculated after excluding any applicable taxes and the value of services already utilized (such as tests attempted, materials downloaded, or mentorship sessions attended).
  3. Bundled Courses and Special Offers: Refunds are generally not applicable to bundled courses or special combo offers. In exceptional cases, partial refunds may be considered at our discretion.
  4. Administrative Review: All refund requests are reviewed on a case-by-case basis. While we aim to process every legitimate request fairly, the final refund amount is subject to review based on the extent of services utilized.

Technical Issues

We are not liable for technical issues arising from the buyer’s end, such as internet connectivity problems, hardware failures, or software incompatibility. However, we take technical support seriously:

  • We will provide dedicated technical and administrative support to help you resolve the issue.
  • If troubleshooting extends beyond your course validity or refund timeframe, we will extend your access period until the issue is fully resolved.
  • A refund request made solely on the grounds of buyer-side technical issues may be denied, but access extension will always be offered as an alternative.

This access extension guarantee ensures you never lose access to content you’ve paid for due to technical difficulties on your end.

How to Request a Refund

You may submit a refund request via email or WhatsApp. Please include the following details to help us process your request efficiently:

  1. Transaction ID or Order ID: The payment reference from your purchase confirmation (check your email or payment app).
  2. Reason for Refund: A brief explanation of why you’re requesting a refund. Your feedback helps us improve our services.
  3. Alternative Preference: Let us know if you’d like to explore alternatives before proceeding — such as transferring to another course, pausing your subscription, or extending your access period.
  4. Contact Information: Your full name, registered email, and phone number for verification.
  5. Bank Account Details (only if needed): If for any reason the refund cannot be processed to your original payment method (e.g., a closed bank account or deactivated UPI ID), we may request your bank account details as a fallback.

Submit your request to:
Email: support@schoolofgeneralstudies.com
WhatsApp: +91-76782-72484

Refund Processing

  1. Method: Refunds are processed to the original payment method used for the purchase (UPI, card, net banking, etc.). If the original method is unavailable, we will use the alternate bank details you provide.
  2. Timeline: Once your refund request is approved, processing takes 3-4 business days. The refund will reflect in your account within 7-10 working days, depending on your bank’s processing time.

Talk to Us Before You Decide

Before finalizing your refund request, we encourage you to reach out to us. Your success is our priority, and sometimes a refund isn’t the only or best solution. We’re open to exploring alternatives tailored to your situation — whether that’s a course transfer, timeline adjustment, or additional mentorship support.

Email: support@schoolofgeneralstudies.com
WhatsApp: +91-76782-72484

Cancellation of Account and Termination of Services

To protect the integrity of our educational platform and the value of our content, we reserve the right to cancel a user’s account and terminate services without a refund under the following circumstances:

  1. Credential Sharing: If a user is found to have shared their login credentials or is accessing their account from multiple devices or IP addresses in a manner that indicates unauthorized usage.
  2. Unauthorized Distribution: If a user attempts to sell, share, or distribute purchased courses, study materials, or PDFs with others without our express written permission. Such actions constitute a violation of our intellectual property rights, and legal action may be pursued.
  3. Violation of Terms: Any other behavior that violates our Terms and Conditions or community guidelines.

In all cases of account cancellation due to policy violation, all fees paid will be forfeited and no refund will be provided.

Your Rights Under Consumer Protection Act, 2019

As a consumer, you have rights under the Consumer Protection Act, 2019. If you believe your refund request has been unfairly denied, you may:

  1. Contact us directly to escalate the matter to senior administration.
  2. File a complaint with the appropriate Consumer Disputes Redressal Forum (District, State, or National level) as per the Act.

We are committed to resolving all disputes fairly and transparently.

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy before making a purchase or submitting a refund request.

A Note of Hope

We understand that the UPSC journey is challenging. Our commitment to you goes beyond these policies — we are here as your constant support system. We believe in your potential and are hopeful that you will achieve your dreams.

Contact Us

If you have questions or concerns about this Refund and Cancellation Policy, contact us:

Email: support@schoolofgeneralstudies.com
WhatsApp: +91-76782-72484

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