Refund Policy for Online Course Purchases

Refund Policy for Online Course Purchases

Thank you for choosing to enroll in our online courses at School Of General Studies. We are committed to providing a high-quality learning experience to all our users. Before you proceed with your purchase, please read our refund policy carefully.

Refund Eligibility:

  1. 15-Day Money-Back Guarantee: We offer a 15-day money-back guarantee for our online courses. If you are not satisfied with your purchase for any reason, you may request a refund within 15 days from the date of purchase.
  2. Course Completion Exclusion: Refunds will not be issued for courses that have been completed or for which a completion certificate has been issued.

How to Request a Refund:

To initiate a refund, please follow these steps:

  1. Send an email to school.generalstudies@gmail.com within 15 days of your purchase, stating your reason for requesting a refund.
  2. Include your full name, order number, and the name of the course for which you are seeking a refund.
  3. Our support team will review your request and respond within 3-4 business days.

Refund Process:

  1. Approval: Refund requests meeting the eligibility criteria will be approved.
  2. Processing Time: Once approved, please allow 3-4 business days for the refund to be processed. The refund will be issued using the same payment method used for the original purchase.

Exceptions:

  1. Technical Issues: If you experience technical issues preventing you from accessing the course content, please contact our support team for assistance before requesting a refund.
  2. Promotional and Bundled Courses: Refunds are not applicable to courses purchased as part of a promotional package or bundled offer unless otherwise specified.

Contact Information:

If you have any questions about our refund policy, please contact us at school.generalstudies@gmail.com.

Changes to Refund Policy:

School Of General Studies reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting to our website.

By making a purchase on our platform, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for choosing School Of General Studies for your online learning needs.