At the School of General Studies, we are committed to providing the highest quality education and mentorship for your UPSC preparation. We understand that circumstances can change, and we have established a clear and fair refund policy to assist you.
📞 Talk to our Administrator: check contact information below
By making a purchase on our platform, you agree to abide by the terms and conditions outlined in this refund policy.
Refund Eligibility and Conditions
- Timeframe: A request for a refund must be submitted within 30 days of the course purchase.
- For short-term courses: If the total course validity is less than 30 days, the refund request must be made within the first 1/4th of the total course validity period. For example, a 10-day course requires a refund request within 2 days.
- Exclusions: Please note that the refund amount will exclude any taxes and the value of services already utilized.
- Technical Issues: We are not liable for technical issues or limitations arising from the buyer's end, such as internet connectivity problems, hardware failures, or software incompatibility. However, we will provide dedicated technical and administrative support to help you resolve the issue. If troubleshooting extends beyond your course validity or refund timeframe, we will extend the access period until the issue is resolved. A refund request made on the grounds of buyer-side technical issues may be denied.
- Bundled Courses: Refunds are generally not applicable to bundled courses or special combo offers. In exceptional cases, any refund amount will be at the sole discretion of our administration.
- The refund amount will be subject to administrative approval as the final decision.
How to Request a Refund
To initiate a refund request, the buyer must send a formal letter from their registered email account to our administration. Please ensure you provide the following details to help us process your request efficiently:
- Reason for Refund: A brief and clear explanation of the reason for your refund request. This feedback is invaluable for us to improve our services.
- Request for Alternatives: Please mention if you would like to explore any alternative options, such as transferring to another course or pausing your subscription, before proceeding with the refund.
- Required Documentation: You must attach a copy of the original bill or invoice for your purchase, along with an attested copy of your aadhaar card.
- Bank Account Details: To ensure a smooth and secure transaction, please provide your bank account details for the refund transfer.
- Personal Details: Your full name and contact information are required for verification purposes.
Refund Processing
- Method of Refund: The refund will be processed and credited to the original payment method used for the purchase. If you have provided alternate bank account details, the refund will be processed accordingly.
- Processing Time: Once your refund request is approved, the processing may take up to 3-4 business days. After approval, the money will be reflected in your account within 10 working days, or as per the receiver's bank policies.
Talk to Our Administration: We're Here to Help
Before you finalize your decision, we encourage you to connect with our administration team. We are here to listen to your concerns with empathy and a supportive mindset. Your success is our priority, and sometimes, a refund isn't the only or best solution. We are open to exploring out-of-the-box alternatives tailored to your situation. Please feel free to reach out to us at any time.
📞 Talk to our Administrator: Check contact information below
Cancellation of Account and Termination of Services
To protect the integrity of our educational platform and the value of our content, we reserve the right to cancel a user's account and terminate services without a refund under the following circumstances:
- Credential Sharing: If a user is found to have shared their login credentials or is accessing their account from multiple devices or IP addresses in a manner that indicates unauthorized usage.
- Unauthorized Distribution: If a user attempts to sell, share, or distribute purchased courses, study materials, or PDFs with others without our express written permission. Such actions constitute a violation of our intellectual property rights, and necessary legal action may be taken.
- Violation of Terms: Any other behavior that is found to be in violation of our platform’s terms of service or community guidelines.
In all cases of account cancellation or termination due to a violation of this policy, all fees paid will be forfeited, and no refund will be provided.
Changes to This Policy
The right to modify, update, or otherwise change this refund policy is reserved solely by the School of General Studies. Any changes will be reflected in this section and will be effective immediately. We encourage you to view this page at the time of purchase or often or before putting a refund request to stay updated on our policy.
A Note of Hope
We understand that the UPSC journey is challenging, and our commitment to you goes far beyond these policies. We are here as your constant support system. We believe in your potential and are hopeful that you will achieve your dreams.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
eMail 1: support@schoolofgeneralstudies.com
eMail 2: school.generalstudies@gmail.com
Contact Details: +917678272484