Your privacy is of the utmost importance to us at the School of General Studies. This Privacy Policy describes how we collect, use, and share your personal information when you use our website and services. We are committed to protecting your data and being transparent about our practices.
By using our Platform, you consent to the collection, use, and sharing of your information as described in this policy.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information: When you register for an account, enroll in a course, or contact us, we collect personal information that can be used to identify you. This may include:
- Full Name
- Email Address
- Phone Number
- Payment Information (processed securely by third-party gateways)
- Address and other contact details
- Student Performance Data: To deliver on our promise of personalized mentorship, we collect data related to your academic progress. This includes:
- Course completion status
- Scores on quizzes and mock tests
- Feedback from mentors on your performance and answer writing
- Leadership Board Ranking based on your test scores and performance
- Class attendance and participation
- Usage Data: We automatically collect information about how you access and use the Platform. This Usage Data may include:
- Your device's Internet Protocol (IP) address
- Browser type and version
- Pages of our Platform that you visit
- The time and date of your visit
- The time spent on those pages
- Unique device identifiers and other diagnostic data
How We Use Your Information
We use the collected information for various purposes, all aimed at enhancing your educational experience and supporting your UPSC journey:
- To Provide and Maintain the Services: We use your information to operate our website, enroll you in courses, and provide access to study materials and mentorship sessions.
- To Offer Personalized Mentorship: We use your Student Performance Data to provide customized feedback, track your progress, and create a tailored study plan that aligns with our human-centric approach.
- To Acknowledge and Inspire: We use your mock test results (mini tests, full-length tests, MCQs, or interviews) to create leadership boards. These rankings are used to acknowledge and celebrate top performers, motivating and inspiring other students in our community.
- To Process Payments: Your payment information is used to process your course fees securely. Please note that we do not store your credit card details on our servers; they are handled by our trusted payment gateways.
- To Communicate with You: We may use your contact information to send you updates about your courses, important announcements, and promotional offers. You will always have the option to opt out of marketing communications.
- To Improve Our Platform: We analyze Usage Data to understand how our Platform is being used, identify areas for improvement, and enhance the user experience.
- For Security and Compliance: We use your information to protect our Platform from fraud, unauthorized access, and other security threats, and to comply with legal obligations in India.
How We Share Your Information
We will not sell, rent, or trade your personal information to any third parties. We may share your information in the following limited circumstances:
- With Service Providers: We may share your data with trusted third-party companies that perform services on our behalf, such as payment gateways, analytics providers, and email marketing services. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
- For Legal Reasons: We may disclose your information if required to do so by Indian law, or in response to a valid legal request, such as a court order or government inquiry.
Data Security
We have implemented reasonable and appropriate physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Your Rights
You have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data.
- Right to Withdraw Consent: You may withdraw your consent for us to use your personal information at any time by contacting us.
Cookies
Our Platform uses "cookies" to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences, track your usage patterns, and provide a more personalized experience. You have the option to refuse cookies, but some parts of our services may not function properly as a result.
Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personally identifiable information from anyone under the age of 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. Your continued use of the Platform after any changes indicates your acceptance of the new terms.
Contact Us
If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us.
eMail 1: support@schoolofgeneralstudies.com
eMail 2: school.generalstudies@gmail.com
Contact Details: +917678272484