Privacy Policy

Last Updated: March 2026

Effective Date: March 2026
Last Updated: March 2026

Your privacy is important to us at the School of General Studies. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our websites (schoolofgeneralstudies.com and portal.schoolofgeneralstudies.com), our communication channels (including WhatsApp and Telegram), and all associated services (collectively, the "Platform"). This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws.

By using our Platform, you consent to the collection, use, and sharing of your information as described in this policy. You may withdraw this consent at any time by contacting us.

Information We Collect

We collect the following types of information to provide and improve our services:

  1. Personal Information: When you register for an account, enroll in a course, contact us via WhatsApp or email, or join our Telegram community, we may collect:
    • Full Name
    • Email Address
    • Phone Number (including WhatsApp number)
    • Payment Information (processed securely by third-party payment gateways — we do not store your card details)
    • Address and other contact details
  2. Student Performance Data: To deliver personalized mentorship, we collect data related to your academic progress, including:
    • Course completion status
    • Scores on quizzes, mock tests, and MCQ test series
    • Mentor feedback on your performance and answer writing
    • Leaderboard rankings based on test scores (you may opt out of public leaderboard display by contacting us)
    • Class attendance and participation
  3. Usage Data: We automatically collect technical information when you access the Platform, including:
    • IP address
    • Browser type and version
    • Pages visited and time spent on each page
    • Unique device identifiers
    • Referring URLs and other diagnostic data
  4. Communication Data: When you contact us via WhatsApp, Telegram, email, or phone, we may retain records of those communications for service improvement, follow-up, and — with your explicit consent — promotional communications.

How We Use Your Information

We use the collected information for the following purposes:

  1. To Provide and Maintain Services: Operating the Platform, enrolling you in courses, providing access to study materials, test series, and mentorship sessions.
  2. To Offer Personalized Mentorship: Using your performance data to create tailored study plans, provide customized feedback, and track your progress.
  3. To Display Leaderboard Rankings: Your mock test results may be used to create leaderboards that acknowledge top performers and motivate the community. You may request to appear anonymously or opt out entirely by contacting us at support@schoolofgeneralstudies.com.
  4. To Process Payments: Processing course fees securely through our third-party payment gateways.
  5. To Communicate with You: Sending course updates, important announcements, and — with your consent — promotional offers via email, WhatsApp, or Telegram. You may opt out of promotional communications at any time.
  6. To Improve the Platform: Analyzing usage data to understand how the Platform is used and to enhance the user experience.
  7. For Security and Legal Compliance: Protecting the Platform from fraud and unauthorized access, and complying with applicable Indian laws including the Digital Personal Data Protection Act, 2023.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  1. With Service Providers: We may share data with trusted third-party providers who perform services on our behalf — including payment gateways, analytics services (such as Google Analytics), and communication tools. These providers are contractually obligated to protect your information and use it only for the specified purposes.
  2. For Legal Compliance: We may disclose your information if required by Indian law, a court order, or a government inquiry, in accordance with the DPDP Act, 2023.
  3. With Your Consent: We may share information for purposes not covered above only with your explicit consent.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes described in this policy, or as required by applicable Indian law. Specifically:

  • Account and enrollment data: Retained for the duration of your active account plus 3 years after your last activity, to allow for account reactivation and to meet record-keeping requirements.
  • Payment and financial records: Retained for a minimum of 6 years from the end of the relevant financial year, as required under the Income Tax Act, 1961 and GST regulations.
  • Communication records (WhatsApp, email, Telegram): Retained for up to 2 years from the date of communication.
  • Usage and analytics data: Retained in anonymized or aggregated form and may be kept indefinitely for platform improvement purposes.

Upon expiry of the retention period, or upon a valid deletion request from you, your personal data will be securely deleted or anonymized.

Data Security

We have implemented reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These include encrypted data transmission, secure payment processing, and restricted access to personal data.

However, no method of electronic transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security of your data.

Your Rights Under the DPDP Act, 2023

As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:

  1. Right to Access: You may request confirmation of whether we process your personal data, and obtain a summary of such data.
  2. Right to Correction: You may request correction of inaccurate or incomplete personal data.
  3. Right to Erasure: You may request deletion of your personal data, subject to any legal obligations that require us to retain certain records.
  4. Right to Withdraw Consent: You may withdraw your consent for data processing at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
  5. Right to Grievance Redressal: If you have a complaint about how we handle your data, you may contact us directly. If your complaint is not resolved to your satisfaction, you may approach the Data Protection Board of India.

To exercise any of these rights, contact us at support@schoolofgeneralstudies.com or WhatsApp +91-76782-72484.

Cookies

Our Platform uses cookies — small files stored on your device — to remember your preferences, track usage patterns, and provide a personalized experience. You may configure your browser to refuse cookies, but some features of the Platform may not function properly without them.

Children’s Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor without verifiable parental consent, we will promptly delete that information.

Cross-Border Data Processing

Some of our service providers (such as analytics and communication tools) may process data outside India. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with the DPDP Act, 2023.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or wish to exercise your data rights, contact us:

Email: support@schoolofgeneralstudies.com
WhatsApp: +91-76782-72484

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